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Creating Keepsakes Reduces Issues, Moves Customer Service

Creating Keepsakes has made official something close observers had suspected for awhile: the magazine is reducing its publication schedule from 12 issues to 8 per year.

The first bi-monthly issue of the magazine will be the combined March/April issue that will hit subscriber mailboxes shortly.

Creative Crafts Group will not be adjusting subscription expiration dates to reflect the reduced number of issues that will be sent to subscribers. Scrapbook Update has been told by reps for Creating Keepsakes that this is because the bimonthly issues are “double issues” so subscribers will still receive the same amount of content during their subscriptions.

The magazine has also moved part of its customer service operations to a new location according to Scrapbook Update sources. Subscribers who wish to contact Creating Keepsakes can now reach them via the following contacts:

888/253-0203 (US customers)

386/597-4387 (customers outside the U.S.)

Email: creatingkeepsakes@emailcustomerservice.com

The preferred method for contacting customer service should be via email.

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5 Responses to Creating Keepsakes Reduces Issues, Moves Customer Service

  1. April G February 19, 2010 at 4:51 pm #

    This is a silly move for creating keepsakes. When they advertise 12 issues for x number of dollers then they dont adjust subscription lengths they are falsifying their agreements with there customers. Customers are not counting the amount of contnent unless the articles will be twice as long they are counting the number of magazines that come in the mail.

  2. Rebecca February 19, 2010 at 11:06 pm #

    Increased content okay, that is part of the reason why I liked Creating Keepsakes in the beginning… but their reasoning not to extend the subscription time when they already got rid of my two other magazines (Simple Scrapbooks and Digital Scrapbooking) seems more than a bit weak. We will have to see how many of us resubscribe…

  3. Pam Spradlin February 20, 2010 at 8:42 am #

    Try contacting them by the e-mail address also…well, it might work if you don’t expect an answer back.

  4. Leatha Regalado February 25, 2010 at 3:08 pm #

    I haven’t been able to get an answer either about what happened to Ali Edwards and Becky Higgins. Finally found the answer on their blogs. I really liked Heidi Swapp, too. Finally found she had her own cite. It seems like their reluctant to discuss changes, especially when people leave. I like that Lisa Bearnson announced she was leaving instead of leaving readers wondering.
    I’m reluctant to renew my subscription until they’ve answered some of my questions, but they have not replied to my email.

    Leatha

  5. Susan R. March 2, 2010 at 7:12 am #

    According to their facebook group, the March/April issue will NOT be a double issue – so that information is in error!

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